Marketing and Partner Expertise Drives Product Launch in New Vertical

The rapid growth of ‘the cloud’ within industries  

Cloud capabilities continue to expand on a large scale, and in turn cloud has become a fast and powerful means for companies to transform customer experiences, modernize IT infrastructure, and effectively implement business- and customer-facing applications and services. Initially, cloud services were built horizontally to serve a general purpose and did not tailor to individual industries and customers.  

Continuing to innovate, cloud service providers have now evolved vertically to meet specific industry needs and use cases. 

Building a compelling go-to-market strategy 

Our technology client sought Spur Reply’s marketing and channel expertise to help them launch its cloud solution for a new industry vertical. With our extensive expertise bringing technology solutions to market, as well as building best-in-class partner ecosystems, our client felt we would be well-positioned to help them with the product launch. Further, Spur Reply has in-depth knowledge of the solution having worked on several engagements with the client in the past.   

We worked across different engineering teams to create a technical presentation that helped customers understand how our client brought different use cases to life. For this product launch to be a success, it was crucial that we build a unifying narrative that provided an overview of the technology features, for which we worked with over 24 stakeholders, all with different points of view. We created pricing guidelines, a data sheet, and drill-down decks that presented an in-depth view of the cloud solution’s core capabilities and use cases. 

Product launch in a new industry vertical

Spur Reply consulting teams implemented creative thinking to help the tech giant’s teams and a broad group of stakeholders coordinate and collaborate in an efficient way.  

Our marketing experts assisted our client in clearly and effectively communicating industry-specific information to customers. One challenge throughout the project was effectively and clearly showcasing the highly technical benefits of the cloud solution to the target audience.  

Our content development process required that we: 

• Build a specialized team of consultants with experience in cross-industry projects 
  
• In order to start project planning, meet with and identify our client’s core project client team, SME (subject matter expert) group, stakeholders, and decision-makers 
  
• Acquire project consensus on the story’s conceptual architecture and finalize it with the broader team 
  
• Develop seven unique sales and marketing deliverables — including a battlecard, two BDM (business decision maker) decks, a marketecture, a data sheet, a pricing sheet, and a TDM (technical decision maker) deck 

To build our client’s partner program, we:  

• Built a specialized team of consultants with experience working within the technology company’s partner ecosystem   
  
• Created a matrix of project stakeholders and identified key individuals who needed to remain informed through duration of project 
  
• Established partner messaging 
  
• Determined marketing assets needed for partners 
  
• Developed project management workback plans for marketing assets 
  
• Delivered assets through two pre-determined partner channels  
  
• Executed the product launch for the partner program 

Successful collaboration powers customer journey

In addition to this product launch, we used this project’s deliverables to create blueprints and templates that could be leveraged for future product launches in other industries. 

As a result of the engagement, our client established a smooth customer journey for sales prospects, connecting the industry story through all customer journey stages and types of content.  

Despite the complexities involved, Spur Reply managed all elements of the go-to-market plan, both internally and externally, to deliver an impactful product launch across our client’s customers, partners, and teams.